By Allegiance on March 29, 2009
I recently returned from the Gartner Customer Relationship Management (CRM) conference in London. While there, I was encouraged to hear about the growth of the Enterprise Feedback Management (EFM) market. It seems that the EFM market, in conjunction with CRM and Customer Experience Management (CEM) has been growing, despite the economic climate, at a rate [...]
Posted in Customer Service
By Allegiance on March 28, 2009
I was fortunate enough to attend this year’s CUNA Government Affairs Conference (GAC) in Washington, DC. Someday I’ll probably tell my kids “I was there when it was all going down.” I literally stood a few hundred feet from the White House the same week President Obama was preparing to deliver his first budget [...]
Posted in Customer Service
By Allegiance on March 28, 2009
Something I have come to understand because of this new community wave is that employee and customer communities have existed in our corporate spheres for a long time, even before the modern day internet. Anyone remember CompuServe or the old dial-up bulletin boards? (If you can’t remember, rent the movie “WarGames” starring Matthew Broderick). [...]
Posted in Business
By Allegiance on March 4, 2009
I love Wikipedia. It’s great for confirming or denying facts, pseudofacts, rumors etc.
I was curious this evening about ostriches. Specifically, whether ostriches really bury their heads in the sand to avoid facing things. This is what I found: “Contrary to popular belief, ostriches do not bury their heads in the sand-When threatened, ostriches run away.”
I [...]
Posted in Develop Your Skill
