By cathywarschaw on April 7, 2009
Why do some doctors seldom, if ever, voice complaints about past-due balances, while others spend significant time on this problem? Much of the answer begins long before a statement is sent. One of the most valuable changes you can make in your accounts receivable process is to define payment expectations with your patients in advance [...]
Posted in Communication
By cathywarschaw on April 1, 2009
It is that time of year once again. You have prepared your kids for school, but have you taken a moment to evaluate your needs as well? Your own development is crucial if you are going to be a viable member of the team. Does your office have an Employee Development Program? If not, it [...]
Posted in Work Life Balance
By cathywarschaw on March 26, 2009
As an employee in a dental practice you know how crucial it is to save every penny. With the pressure of running the business, it can often be easy to overlook areas of wastage and in some cases the drain on your cash flow. Here are some common sense, practical steps that you can take [...]
Posted in Small Business
By cathywarschaw on March 11, 2009
Placing collection calls to patients with overdue accounts probably is not at the top of your favorite thing to do list. However, it is a reality that your practice is a for profit entity and therefore, cash flow is vital. I have listed a few helpful tips to not only make your collection calls more [...]
Posted in Negotiation
By cathywarschaw on March 11, 2009
1.Be Generous. Have your team develop a loyalty program for frequent buyers. It can be as simple as offering a special offer that you give them a complimentary product or services. I knew of a practice that had a great system in place. They decided that if a patient of theirs referred a friend or [...]
Posted in Small Business
By cathywarschaw on March 8, 2009
During these turbulent times in our economy one of the most pressing decisions is to hire and retain the right people. Every small business owner needs to be aware of the financial consequences of bringing in or retaining the wrong person in your business. The following are some guidelines which you may find helpful in [...]
Posted in Human Resources
By cathywarschaw on March 7, 2009
Every dental office should review the sales generated for the previous year. Often they are surprised to see that their sales are supported in large part by repeat customers. On average, repeat patients contribute 60% of annual revenue to practices but marketing campaigns are often focused on getting new patients. Many doctors spend one dollar [...]
Posted in Ask an Expert
By cathywarschaw on January 29, 2009
If you sometimes find it difficult to interpret those confusing explanations of benefits received from dental insurance carriers, you are not alone! Do not beat yourself up over it! Just know that it will get easier, as you become more familiar with insurance carrier terminology. After all these years in the business, I still find [...]
Posted in Develop Your Skill
