By masjidi on February 1, 2009
The main goal of keeping updated customer information is to provide customers with a delightful ownership experience and to build up a solid base for the company’s customer oriented projects such as:
- Customer retention programs
- Customer acquisition programs
- Customer loyalty programs
- Other marketing events.
Despite the importance of customer information to any organization, There is [...]
Posted in Develop Your Skill
By masjidi on January 21, 2009
Even if you are totally sure that you want to become a freelancer in your chosen field, is it something that is financially possible for you?Can you support your family on the salary you make from a freelancer?
What about healthcare, are you prepared to give that up too in pursuit of a future as a [...]
Posted in Develop Your Skill
By masjidi on January 6, 2009
These are important questions that you have to ask yourself before you make that big leap into the world of freelancing.
While it is not very important if you decide to keep doing freelance work as a supplement to your current income ‘ it will become extremely important if you decide to make your freelance salary [...]
Posted in Develop Your Skill
By masjidi on December 23, 2008
Any successful Call Center must apply the main factors of modern management to be able to insert its presence on the market. Using the persuasive analysis or the persuadability is very important.
It means to cause people to take action and become subscribers and customers of your Call Center regularly. Declaring your targets and attitudes through [...]
Posted in Develop Your Skill
By masjidi on October 29, 2008
SWOT tool is one of the main management strategies. It refers to Strength, Weakness, Opportunity, and Threat. An explanation of each element will be provided as the following.
Strength Issue
You have to show your contact center’s strength. Thus, you can demonstrate this tool via many occasions while proceeding with tackling the management scenario.
As an [...]
Posted in Develop Your Skill
By masjidi on October 26, 2008
PEST analysis means strictly the Political, Economics, Social, and Technical analysis, which can be applied perfectly at any time. The following paragraphs will explain this analysis.
Political Issue
During the operation of managing your Call Center, you can apply the political issue in most of your unique programs. You may need long inclusive enforced copyrights. Thus, for [...]
Posted in Develop Your Skill
By masjidi on September 29, 2008
During the stage of globalization and the attached issues, there are new items come into use. One of them is the Call Center. The call center is considered the corner stone of nowadays business. Modern technology enhances the operation successfully, especially when getting involved with it. Initially, you have to understand your Call Center well.
Call [...]
Posted in Develop Your Skill
By masjidi on September 29, 2008
Sometimes they call it skills-based call routing. Hence, the strict definition of this category is involved with a certain call assignment strategy, which can be used in many call centers to target the assigning of incoming calls to a suitable agent, instead of selecting the next existed agent.
Skills based routing or S.B.R., as we know, [...]
Posted in Develop Your Skill
By masjidi on September 15, 2008
On the other hand, while the “Service Marketing” is defined as a service, which is any act of performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product.
Yet, the main purposes of [...]
Posted in Develop Your Skill
By masjidi on September 14, 2008
In every business transaction, there are sales involved. Sales are so important for the company to realize profits along with graduating and developing its targets. During sales issues, there are many elements, which must be considered. Knowledge of basis of sales management is one of them. Yet, there is another new tendency, the sales force [...]
Posted in Develop Your Skill
