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		<title>Handling Difficult Conversations With Positive Statements</title>
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		<pubDate>Wed, 30 Nov -0001 00:00:00 +0000</pubDate>
		<dc:creator>MauriceCastle</dc:creator>
				<category><![CDATA[Negotiation]]></category>

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		<description><![CDATA[No matter how hard we may try, there&#8217;s just no way to avoid some difficult conversations. However, there are positive things you can say and do to help you handle them better.
Your first response may be to change the subject when faced with a difficult discussion. This won&#8217;t solve the problem or heal the hurt [...]]]></description>
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		<title>Collection Calls Setting the Right Environment for Success</title>
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		<pubDate>Wed, 30 Nov -0001 00:00:00 +0000</pubDate>
		<dc:creator>cathywarschaw</dc:creator>
				<category><![CDATA[Negotiation]]></category>

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		<description><![CDATA[Placing collection calls to patients with overdue accounts probably is not at the top of your favorite thing to do list. However, it is a reality that your practice is a for profit entity and therefore, cash flow is vital. I have listed a few helpful tips to not only make your collection calls more [...]]]></description>
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