By chileman09 on April 8, 2009
Did you ever wonder what happened to customer service? Remember when you called to ask a question or had a problem and actually talked to a live person, who could speak in your native tongue, without an accent. Ahhh-the good old days. They are I am afraid to say long gone.
In internet sales where the [...]
Posted in Customer Service
By Telecentrex on April 6, 2009
One of the biggest factors of a business’ success is how efficiently it runs. The age old saying of things working like a well oiled machine is something that every business should strive for. If they can achieve that, they will be working efficiently and giving their clients the best customer service possible. [...]
Posted in Customer Service
By orionoo on April 4, 2009
While vacationing in a major city overseas, it was quite impossible for me not to notice how poorly tourists were being treated in some food service establishments. I will not mention the name, but it was a city that was flooded with tourists from all over the world.
Everyone knows, from big city restaurants to [...]
Posted in Customer Service
By orionoo on April 4, 2009
In restaurant dining room service, the serving trays are one the “tools” that the staff needs to perform their position properly.
The type of tray used must be the correct fit for the restaurant’s menu and level of service. It is a simple, but important truly a major factor in how well the tables are [...]
Posted in Customer Service
By racerboy on April 3, 2009
Outsourcing is not specific to chemistry, but as a society for chemists, it is appropriate for the American Chemical Society to examine how this trend will affect its members and the industrial and academic communities. Our conclusions will determine how best to proceed in a changing society.
This practice is contracting with another company or [...]
Posted in Customer Service
By dominicdonaldson on April 2, 2009
At a time where all businesses and companies are feeling the pressure to perform successfully it can be useful to remember that an important aspect to any business is the customer relations. There are many businesses being offered customer services training that can be found easily online. This service could strengthen many companies that are [...]
Posted in Customer Service
By Allegiance on March 29, 2009
I recently returned from the Gartner Customer Relationship Management (CRM) conference in London. While there, I was encouraged to hear about the growth of the Enterprise Feedback Management (EFM) market. It seems that the EFM market, in conjunction with CRM and Customer Experience Management (CEM) has been growing, despite the economic climate, at a rate [...]
Posted in Customer Service
By Allegiance on March 28, 2009
I was fortunate enough to attend this year’s CUNA Government Affairs Conference (GAC) in Washington, DC. Someday I’ll probably tell my kids “I was there when it was all going down.” I literally stood a few hundred feet from the White House the same week President Obama was preparing to deliver his first budget [...]
Posted in Customer Service
By microsofttraining on March 20, 2009
The first, and probably the most important, principle of any business is customer service, and the second is customer retention. It follows logically then that customer surveys will form an integral part of quality management of most, if not all, organisations. The surveying of customers is an essential tool from which much can be learned. [...]
Posted in Customer Service
By chileman09 on March 18, 2009
‘Customers for Life’ is a catchy phrase but what does it mean? It is more than a slogan. It is a lifelong commitment to valued customers.
This is the every first program of its kind for kind customer service and appreciation program in the Self Defense Products Industry.
A lot of websites sell stun guns, pepper [...]
Posted in Customer Service
